How do I know if I’m responsible for the leak or if Soquel Creek Water is responsible?

The property owner is responsible for all plumbing located immediately after the service line connection at the water meter. The water meter and its fittings are the responsibility of the District.  

If you see water in your meter box, please contact the District before calling a plumber or irrigation expert so that a Staff member may assess if the leak is the responsibility of the District.

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1. Why did I receive a continuous water use alert?
2. If I receive a continuous use alert, does this mean I have a leak?
3. How do I know if I’m responsible for the leak or if Soquel Creek Water is responsible?
4. How do I get email, text, or phone alerts about continuous use?
5. Do I need to contact Soquel Creek Water if I receive a continuous use alert?
6. Can Soquel Creek help me look for or repair a leak or source of my continuous usage??
7. How can I tell if my continuous use has stopped?
8. How do I apply for a leak adjustment?
9. My property has a leak, but I didn’t receive an alert. Why?
10. Can I get continuous use alerts for my multifamily residential property or business?
11. Can I get continuous use alerts for my dedicated irrigation service?