If I receive a continuous use alert, does this mean I have a leak?

Not necessarily. Our system may rarely flag legitimate use as a leak and sometimes your continuous usage may have already stopped without your intervention (e.g., a gardener or another member of the household turns off a hose, or a leaky toilet flapper falls back into place, etc.). If you receive a continuous use alert, please check your water meter to see if the continuous usage is still occurring and check the most common sources (e.g., outdoor hoses, toilets, and irrigation systems) before hiring a professional to locate a leak. 

To review your hourly, daily, and monthly, usage, register for WaterSmart and click the “Track” menu heading. 

Show All Answers

1. Why did I receive a continuous water use alert?
2. If I receive a continuous use alert, does this mean I have a leak?
3. How do I know if I’m responsible for the leak or if Soquel Creek Water is responsible?
4. How do I get email, text, or phone alerts about continuous use?
5. Do I need to contact Soquel Creek Water if I receive a continuous use alert?
6. Can Soquel Creek help me look for or repair a leak or source of my continuous usage??
7. How can I tell if my continuous use has stopped?
8. How do I apply for a leak adjustment?
9. My property has a leak, but I didn’t receive an alert. Why?
10. Can I get continuous use alerts for my multifamily residential property or business?