Why did I receive a continuous water use alert?

There are two reasons why you would receive an alert. The first is the water meter has recorded non-stop, water usage of at least 3 gallons per hour every hour over a 24 hour period. The second is that your water meter recorded at least 75 gallons per hour every hour over a monitored 8-hour period.

To review your hourly, daily, and monthly usage, register for WaterSmart and click the “Track” menu heading. 

Show All Answers

1. Why did I receive a continuous water use alert?
2. If I receive a continuous use alert, does this mean I have a leak?
3. How do I know if I’m responsible for the leak or if Soquel Creek Water is responsible?
4. How do I get email, text, or phone alerts about continuous use?
5. Do I need to contact Soquel Creek Water if I receive a continuous use alert?
6. Can Soquel Creek help me look for or repair a leak or source of my continuous usage??
7. How can I tell if my continuous use has stopped?
8. How do I apply for a leak adjustment?
9. My property has a leak, but I didn’t receive an alert. Why?
10. Can I get continuous use alerts for my multifamily residential property or business?
11. Can I get continuous use alerts for my dedicated irrigation service?