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1. My bill shows my water use in gallons per day. I don't use this much water. Is there a leak?

Many people are surprised when they see their water use in gallons per day. On average, Soquel Creek Water District customers use about 50 gallons per person, per day. If your meter detects 24 hours of continuous water use, we will notify you to check for leaks. Outdoor irrigation has a large impact on your water use, as well as your household’s fixtures, appliances and water use habits. To help you understand how your household is using its water, sign up for a free Water-Wise House Call and get a customized meter read report and survey of your fixtures and landscape to see where you could save more water.

2. I am already doing everything I can to conserve water. What else can I do?

Many of our customers are working hard to do their part and protect our community’s water supply by using water efficiently. We thank you for your efforts and the difference they make while we continue actively searching for new sources of water. Read your monthly water bill and know how many gallons, on average, your household uses daily. If you’re already using 50 gallons per person per day or less, you’re doing great!

Tips

• Our Conservation Specialists on staff are happy to give you some free advice and water conservation hardware if you schedule a Water Wise Housecall with them.
• You may get some inspiring ideas from your friends and neighbors who have generously shared the many creative ways they have made water conservation a daily way of life.
• Also, be sure you are aware of and following the year-round water use that is always in effect and enforced through our water waste ordinance.

Thank you for saving water!

3. Why do I see development in our area when we are all being asked to conserve water?

In order for a new residential or commercial building to get water service from the Soquel Creek Water District, they must first reduce water use elsewhere in our community through our Water Demand Offset program. Requiring permanent water conservation gains to be made before new water connections are granted actually reduces the overall demand on our water supply. The Soquel Creek Water District’s board of directors voted against declaring a water connection moratorium at a public hearing held June 3, 2014. They directed District staff to restructure the Water Demand Offset Program so that the water expected to be used by any new connection is offset through conservation elsewhere (such as toilets at public schools) by at least 200%.

4. What should I do when I see water waste?

Most people aren’t wasting water on purpose, and they simply don’t know the rules. By reporting water waste, you’re helping Soquel Creek Water District educate your neighbors and the community about what is and what isn’t allowed in a friendly and non-threatening way.

Please report water waste incidents in the following ways:

• Email us
• Phone: 831-475-8500
• Mail or hand delivery:
  5180 Soquel Drive
  Soquel, CA 95073

Please include the following if possible:

• Location (address and detailed description)
• Date and time of day
• Brief description of the problem/type of water waste
• Photo of the waste or leak occurring if possible

All water waste reports are confidential. We will investigate all non-emergency water waste reports as soon as possible during regular business hours (Monday through Friday, 8 to 5 pm).

5. What is the Soquel Creek Water District doing to save water?

We know we are asking a lot of our customers when we urge continued water savings due to our serious long-term groundwater shortage. We’re doing our part internally as well. Water tank maintenance is done without draining tanks. Flushing of water mains is done with our waste-free flushing unit. We are working to replace and repair outdated pipes and leaks within our system.